Here you will find answers to some of the most commonly asked questions about our tours and use of our on-line systems:
What is a Booking ID? A Booking ID is a series of eight numbers (XXX-XXXXX) that is the link to a specific tour. It can be found on the parent letter that you or your child has brought home. If you do not have this set of numbers, please consult the tour organizer for a registration package.
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I have a Booking ID now how do I book a tour? To start the booking process place the Booking ID in the box on the upper right hand side of the screen under the heading "Tour Info & Registration." After clicking "GO" you will be brought to the tour information page. Click the "Register for Tour" button and you will be brought into the booking process. If a "Registration Closed" button is visible, then please consult the tour organizer as the tour has either been filled or the online booking has been closed.
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What email address and password did I use to book my last tour with Educational Tours? If you have participated in an Educational Tours program in the past and provided us with an email address, then you are likely to have an account on our online system. To retrieve this account, click "Login" in the upper right corner of the screen and you will be taken to the account login screen. You can use your existing password, or reset your password. If you have forgotten your password, click "Forgot your password", and use the email address you provided to us during your last tour sign up, and click "Retrieve & Send Password." You will then receive an email to that email address with your login information. If you do not remember the email address you provided, please call our office during regular business hours and we will be able to assist you.
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Why does a parent need to set up an account for a child under the age of 14? In keeping with the laws of the Children's Online Protection Act we ask that a parent/guardian hold the account for all passengers under the age of 14. This way we know that the parent/guardian is aware of all activities taking place on the child's account. For detailed information on ET and the Children's Online Protection Act please see our
Privacy Policy.
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What do I do if I can no longer go on my tour? If you can no longer attend the tour, please contact our office during regular business hours so that we can assist you.
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Can I change my payment method after I have already booked my tour? If you have requested the auto pay option, and you no longer want to pay by that method please contact our office to have this change made.
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What is Refund Guarantee Protection (RGP)? Refund Guarantee Protection (RGP) provides the opportunity to cancel the tour at any time, for any reason, and receive a full refund less the cost of the protection. An unforeseen illness or injury, loss of employment, the unexpected soccer finals, an unannounced visit from the cousins, any reason at all…you are covered!
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Can I add RGP to the cost of my tour after registration? No, you must register for RGP at the time of your registration.
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When will I be billed for RGP? For passengers registering directly with Educational Tours you will be billed for RGP on your second payment to the Educational Tours office. For tours where the organization (school, group etc.) is collecting the funds, payments for RGP must be with the initial deposit.
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Is medical insurance part of my package? Medical insurance is part of every Educational Tours package origninating in the United States. Please refer to the parent letter for more specific details.
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What kind of identification is needed to fly? For passengers over the age of 18, please visit the Transportation Security Administration website for complete details. For passengers under the age of 18, identification is not required to fly. Top of Page
How many bags can be brought on tour? We suggest that each passenger bring a back pack and a carry-on suitcase. In the event that a passenger is not able to fit the items they need for the tour in these pieces, we suggest bringing one checked bag and a back pack to carry on the plane with them. Checked bags will be subject to the individual airline fees for checked baggage. Top of Page
What are the carry-on or checked baggage restrictions for flying? For the most up-to-date information on what can be packed in your carry-on or checked bag, please visit the Transportation Security Administration website. Information on the sizes and quanty of carry-on or checked bags can be found on your booked airlines website. Top of Page
Are checked baggage fees included in the cost of the tour? No, baggage fees are not included in the cost of your tour. We do this knowing that most passengers will travel with a carry-on, and therefore the charge is unnecessary. Should a passenger need to check a bag, this will need to be paid at the airport directly to the airline. Fees vary from airline to airline; typically the charge is $15-20 for the first bag. Please check your booked airline’s website for complete details. Top of Page
What kind of sightseeing buses do you use? ET uses reputable local luxury motor coaches that are climate controlled. Each is equipped with a DVD player and monitors and has on-board washroom facilities, with the exception of groups that have booked a “mini-coach”. Our itineraries are written to adhere to the motor coach driver laws laid out by the Federal Motor Carrier Safety Administration (FMCSA), part of the U.S. Department of Transportation. Top of Page
Do you have a suggested packing list? Yes, this packing list is posted on your Tour Center; log in to see it and other important documents for your tour. Top of Page
What is included in my tour cost? Every Educational Tours program is customized and therefore will have a different set of inclusions. Your parent letter will lay out the number of meals, hotel nights and mode of transportation. You can also refer to the “Destinations” section of the website for some sample itineraries of the destinations we offer. Top of Page
What kind of meals do you provide? If meals are included in your tour, most commonly they will include either a continental or full buffet breakfast at the hotel (depending on the package chosen by the tour organizer). At lunch, actual cash will be given to the students, and the group will be brought to an area where there are numerous food options (such as a food court). Cash allows the students the greatest amount of flexibility and options for choice. For dinner, our groups eat in sit-down theme, buffet or family-style restaurants. Top of Page
Will there be ET Staff working with the group? On-site, each group will be greeted by a Tour Director; this highly trained professional will handle the “business” side of your tour, taking care of your hotel arrangements, coordination of meals, security and working on any issues that arise on the road. Our Tour Director is available to the group 24 hours a day and stays with the group on-site at the hotel. On every tour you will also have a guide or driver/guide; this local professional will guide you to your various sites and dispense a wealth of relevant, interesting information. Top of Page
Where can I download a Medical Release Form? Click here to download the Medical Release form. Top of Page
In the event of an emergency, how can we reach your office after hours? Call our office (1-800-962-0060) and you will be connected to our 24 hour service. Top of Page
I would like a copy of a photo from the Create A Video keepsake video, where can I download one?
Click
here to be redirected to the Create A Video website for access to photos for tours that occurred in the last six months. Enter the username and password from your keepsake video to view and download the images.
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